Travel plans do not always go exactly as expected, and having a nearby airline office can make things much easier. The Ethiopian Airlines Dubai Office in the United Arab Emirates provides a reliable hub for passengers to obtain accurate information and real-time assistance for their journey.
From reservations to travel guidelines, the office helps handle common travel concerns before departure to make the journey smooth. It is a convenient option for flyers who prefer clear, direct communication and quick solutions without relying only on online platforms.
Ethiopian Airlines Dubai Office: Key Overview
The Ethiopian Airlines Dubai Office in the United Arab Emirates serves as a convenient contact point for passengers traveling with Ethiopian Airlines to and from Dubai. The office assists with travel concerns, including reservations, seat selection, ticket changes, and document-related queries.
Passengers who prefer in-person assistance can visit the Ethiopian Airlines Dubai Office address (Al Kazim Building – Ground Floor, Lootah Bldg, Street – 2 Airport Rd – near GGICO Metro Station – Al Garhoud – Dubai – United Arab Emirates) for direct communication or face-to-face consultation. The office also shares important travel information to help them stay prepared before their scheduled departure.
| Ethiopian Airlines Dubai Office Address | Departure Terminal One, Off No. 1018 & 1086, Dubai International Airport، Terminal 1 – Airport Rd – Dubai – United Arab Emirates |
| Ethiopian Airlines Dubai Office Contact Number | +9718000320372 |
| Working hours/ Days | Monday – Friday, 8:00 AM – 9:00 PM |
| Official Website | https://www.ethiopianairlines.com/ |
| Online Check-in | https://www.ethiopianairlines.com/in/book/check-in/web-check-in |
| Flight Status | https://www.ethiopianairlines.com/in/book/booking/flight-status |
| Baggage | https://www.ethiopianairlines.com/in/information/baggage-information |
Social Media Handles of Ethiopian Airlines
- Facebook: https://www.facebook.com/EthiopianAirlines.official
- Twitter: https://x.com/flyethiopian
- Instagram: https://www.instagram.com/fly.ethiopian
- Youtube: https://www.youtube.com/@ethiopianairlines-8638
Travel Services at Ethiopian Airlines Dubai Office
The Ethiopian Airlines Dubai Office in the United Arab Emirates handles a variety of travel-related requests. Passengers can get information about bookings, baggage allowance, luggage weight restrictions, flight schedules, and general airline regulations.
The office also assists with seat availability, meal preferences, special requests, and rebooking options. For quick clarification, flyers may contact Ethiopian Airlines Dubai Contact Number (+9718000320372) or visit directly for further details. Common services are listed below:
| Flight Ticket Booking | Ok to Board | Flight Ticket Cancellation |
| Airport Lounges | Visa Services | Baggage Allowance |
| Airport Transfers | Meet and Greet | Duty-Free Allowance |
| Immigration Services | Business Class | In-Flight Meals |
| Missing Luggage | Airport Lounges | Flight/Visa Info |
| Miles | Economy Class | Delayed Flights |
| Airport Facilities | In-Flight Entertainment | Airport/ Flight Wifi |
| Valet Parking | Visa on Arrival | Online Check-in |
Ethiopian Airlines Dubai Airport Office Details
Passengers flying with Ethiopian Airlines from Dubai usually depart from Dubai International Airport (DXB), one of the busiest international airports in the region. The airline operates from designated terminals, where travelers can complete check-in, drop off baggage, and proceed with other required departure procedures.
At the airport, passengers have access to airline service counters for ticket verification, baggage handling, and boarding assistance. It is helpful to check terminal details and counter locations in advance to save time and make the overall journey experience smoother. Important airport-related information is provided below:
| Airport Name | Dubai International Airport |
| Airport Code | DXB |
| Address | Airport Rd – Al Garhoud – Dubai – United Arab Emirates |
| Contact Number | 971 4 224 5555 |
Ethiopian Airlines Head Office Details
The Ethiopian Airlines Head Office serves as the airline’s central administrative hub, where major operational planning, flight scheduling, and strategic decisions are handled. From this location, different departments coordinate route management, service standards, and overall airline performance across its global network.
In addition to overseeing daily operations, the head office also manages internal processes, marketing, aircraft inspections, alliances, and corporate matters. Passengers looking for official information or contact details related to the headquarters can refer to the section below:
- Ethiopian Airlines Headquarters Address: Ethiopian Airlines, Airport Enterprise Building, Ground Floor, Addis Ababa, Ethiopia
- Ethiopian Airlines Headquarters Contact/ Phone Number: 251 11 517 4422
- FAX: +251-11- 661 1474
- Email: CustomerRelations@ethiopianairlines.com
Fleet Information of Ethiopian Airlines
Ethiopian Airlines operates a diverse fleet of aircraft that supports both domestic and international routes. The airline assigns aircraft based on route distance, passenger capacity, demand, and operational requirements to maintain an efficient, well-connected global network.
Each plane is regularly inspected and maintained in line with strict safety standards. These routine checks help ensure reliable performance across short regional routes and long-haul international flights. Details of the current fleet are provided below:
| Aircraft | In service |
| Airbus A350-900 | 22 |
| Airbus A350-1000 | 4 |
| Boeing 737-700 | 4 |
| Boeing 737-800 | 19 |
| Boeing 737 MAX 8 | 28 |
| Boeing 777-200LR | 6 |
| Boeing 777-300ER | 5 |
| Boeing 777-9 | — |
| Boeing 787-8 | 20 |
| Boeing 787-9 | 10 |
| De Havilland Dash 8-400 | 30 |
| Cargo fleet | |
| Boeing 737-800F | 4 |
| Boeing 767-300BDSF | 4 |
| Boeing 777F | 12 |
| Total | 168 |
Ethiopian Airlines Dubai Office Map
Planning the visit in advance can make it easier to locate the Ethiopian Airlines Dubai Office without confusion. Reviewing nearby streets, landmarks, and available transport options helps in choosing a convenient route.
Checking the map beforehand also allows travelers to estimate travel time, choose a convenient vehicle, and avoid delays. The map below shows the exact office location to help visitors navigate the area more easily.
Conclusion
The Ethiopian Airlines Dubai Office in the United Arab Emirates serves as a helpful communication hub for travelers, providing essential information about their trips. Whether it’s about bookings, flight details, or general travel guidelines, the office provides accurate and streamlined assistance.
With access to contact information, airport details, and key services, travelers can better prepare for their journey. Reviewing this information can help prevent confusion and make the overall travel experience seamless.
FAQs
The Ethiopian Airlines Dubai office is located at Al Kazim Building – Ground Floor, Lootah Bldg, Street – 2 Airport Rd – near GGICO Metro Station – Al Garhoud – Dubai – United Arab Emirates.
Ethiopian Airlines Dubai city office operates from about 8:00 AM to 5:00 PM (Saturday to Thursday), while its airport office at Dubai International Airport runs in multiple shifts and stays open all week.
For assistance, call the general customer service number at +9718000320372.
Yes, passengers can request ticket refunds at the office. It will depend on the fare rules and ticket conditions, and applicable charges may apply.
Yes, travelers can submit special requests, such as medical assistance, mobility assistance, or other specific requirements.
