Cathay Pacific maintains an operational presence in Shanghai to assist passengers with travel planning and airline-related queries. In a busy travel city like Shanghai, where international and domestic flights run throughout the day, having access to a local airline office can make trip planning much easier and more convenient.
The Cathay Pacific Shanghai Office in China provides passengers with a place to resolve travel concerns, understand airline procedures, and get accurate information, and also assists them through digital means as well as directly from the office.
Overview: Cathay Pacific Shanghai Office
The Cathay Pacific Shanghai Office in China serves as a local contact point for travelers flying to and from China. It provides passengers with a more straightforward and easily accessible way to engage with the airline’s services, especially for those who prefer face-to-face interaction over digital methods.
Travelers can visit the office at 138 Huaihai Rd (M), 淮海路东段 Lu Wan Qu, Shanghai, China, 200021 to obtain detailed information and make their journey more convenient.
| Cathay Pacific Airlines Toronto Office Address | 138 Huaihai Rd (M), 淮海路东段 Lu Wan Qu, Shanghai, China, 200021 |
| Cathay Pacific Airlines Toronto Office Contact Number | – |
| Working hours/ Days | Monday – Friday, 08:30-17:00 |
| Official Website | https://www.cathaypacific.com/ |
| Online Check-in | https://www.cathaypacific.com/cx/en_IN/faqs/check-in/online-check-in.html |
| Flight Booking | https://www.cathaypacific.com/cx/en_IN/faqs/flight-booking.html |
| Baggage | https://flights.cathaypacific.com/en_IN/baggage.html |
Social Media Handles of Cathay Pacific Airlines
- Facebook: https://www.facebook.com/cathaypacific/
- Twitter: https://www.twitter.com/cathaypacificIN/
- Instagram: https://instagram.com/cathaypacific/
- Youtube: https://www.youtube.com/cathaypacific/
Cathay Pacific Shanghai Office: Key Amenities
The Cathay Pacific Shanghai Office offers various services such as reservations, seat cancellations, baggage weight limits, visa inquiries, and ticket changes, helping travelers stay informed and prepared before their flights.
For quick or last-minute help, passengers can contact the Cathay Pacific Shanghai number at 400 069 6026 or visit in person for more details. A few common services are listed below:
| Flight Ticket Booking | Ok to Board | Flight Ticket Cancellation |
| Airport Lounges | Visa Services | Baggage Allowance |
| Airport Transfers | Meet and Greet | Duty-Free Allowance |
| Immigration Services | Business Class | In-Flight Meals |
| Missing Luggage | Airport Lounges | Flight/Visa Info |
| Miles | Economy Class | Delayed Flights |
| Airport Facilities | In-Flight Entertainment | Airport/ Flight Wifi |
| Valet Parking | Visa on Arrival | Online Check-in |
Cathay Pacific Shanghai Airport Office Details
Cathay Pacific mainly operates from Shanghai Pudong International Airport (PVG) Terminal 2, Island D. Passengers can also depart from Shanghai Hongqiao International Airport (SHA) Terminal 1, Building A, Island A, where they can handle check-in, baggage drop-off, and document verification prior to boarding.
It is always a good idea to check terminal details in advance to avoid confusion and ensure a smooth airport process. Relevant airport details are provided below for clarity:
| Airport Name | Shanghai Pudong International Airport |
| Airport Code | PVG |
| Address | 4RV5+P8J, Yingbin Expy, Pudong, Shanghai, China |
| Contact Number | +86 21 96990 |
Cathay Pacific Headquarters Details
The main hub for overseeing key decisions and internal procedures is the Cathay Pacific Headquarters, located in Lantau, Hong Kong. This site is home to several departments that manage financial planning, partnerships, scheduling, and onboarding service standards. For official correspondence and higher-level queries, the corporate office is crucial..
- Cathay Pacific Airlines Headquarters Address: 1 Sky Plaza Rd, Chek Lap Kok, Hong Kong, Hong Kong International Airport
- Cathay Pacific Airlines Headquarters Contact /Phone Number: 000 800 050 2163
Fleet Information of Cathay Pacific
Cathay Pacific operates a modern fleet of more than 170 aircraft, primarily using Airbus A321neo, A330, A350, and Boeing 777, with 20 Boeing 747s in its cargo division.
Every aircraft undergoes rigorous safety checks through regular evaluations and inspections, ensuring reliability for regional and long-haul flights. Details of the current fleet are provided below.
| Aircraft | In service |
| Airbus A321neo | 16 |
| Airbus A330-300 | 43 |
| Airbus A330-900 | — |
| Airbus A350-900 | 30 |
| Airbus A350-1000 | 18 |
| Boeing 777-300 | 17 |
| Boeing 777-300ER | 35 |
| Boeing 777-9 | — |
| Cathay Cargo fleet | |
| Airbus A350F | — |
| Boeing 747-400ERF | 6 |
| Boeing 747-8F | 14 |
| Total | 179 |
Cathay Pacific Shanghai Office Map
To easily locate the Cathay Pacific Shanghai Office, passengers can use the map below to view its exact location, nearby landmarks, and nearby highways.
Taking a quick look at the map before heading out can help one choose the best route and vehicle, and estimate travel time, making reaching the office feel more comfortable.
Conclusion
The Cathay Pacific Shanghai Office in China is a reliable hub for making travel arrangements and delivering important airline information. It provides information on bookings and ticket revisions, as well as airport regulations, to ensure smooth, organized operations. Whether answering basic concerns or more sophisticated inquiries, the office provides useful information to keep passengers aware before their visits.
FAQs
The office is at 138 Huaihai Road, Lu Wan Qu, Shanghai 200021, China.
A toll-free hotline (10800-852-1888) operates daily from 7 AM to 11 PM. Check-in counters at Shanghai Pudong Airport (T2) open 180 minutes before departure and close 60 minutes prior.
For assistance, contact the main customer service line at 400 069 6026.
Visit the office to book new tickets or modify reservations, like changing dates, routes, or canceling, based on fare type.
Yes, you can arrange special requirements, such as wheelchair access, assistance, medical needs, or meal preferences, by visiting the office.
